FAQ

To contact our customer care service?

For any questions you might have, or if you wish to contact us by mail please write to us at:
contact@pldesignerlab.com or using our contact form from the contact menu page.

About our products?

We unconditionally 100% guarantee the originality and authenticity of our products.

Shopping online?

Once you find an item that you want to purchase, place it on the shopping bag by clicking on the item and proceed to checkout where the shipping price and estimated taxes will be displayed, if you agree with your order, just click on the checkout button. Once your order has been placed, we will send you a confirmation email. As soon as your order has been shipped we will notify you by email with the tracking link to trace your order.

Cancelling your order?

You can cancel your order as long as it has not being processed by contacting our customer care service at: contact@pldesignerlab.com

Duties and taxes?

Our prices include taxes. Depending on the country destination or if applied all Customs duties will be calculated and specified as to let you know if you will
be charged any local sales tax and import duties.

What kind of payments is accepted?

We do accept payment thru PayPal.

Shipping?

Unless specified in writing by you, all shipment will be handle by Correos (Spanish Post Office), MRW or UPS. Your order will be insured until your destination.

Shipping address?

We are unable to ship to P.O.Box, please make sure to provide us with an address able to receive packages needing a signature on delivery.

To return an item?

If you are not satisfied with your purchased item, you can return it to us within 14 days of receipt of goods for an exchange or a refund following the conditions below: First, please contact our customer care service at: contact@pldesignerlab.com. The items must be returned in their original condition, unworn, in their original packaging with the original invoice. We will not exchange or refund items that are damaged. Following the return and if everything is in order we will contact you by email to notify you about the exchange or refund through Paypal less the return shipping fees unless otherwise specified.

Information we collect and how we collect it?

We do not collect, keep, rent or sell to third parties your personal information as they are private and confidential.